Privacy policy

Last Updated: 14 February 2026

1. Introduction

Book A Barber ("Company," "we," "our," "us") respects your privacy and is committed to protecting it through this policy. We are a company based in the Netherlands, and this policy complies with the General Data Protection Regulation (GDPR) applicable to our operations in the Netherlands and Spain.

This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit the websites bookabarber.nl or bookabarber.es or use our appointment booking management software (the "Service") and our practices for collecting, using, maintaining, protecting, and disclosing that information.

Please read this policy carefully to understand our policies and practices regarding your information. If you do not agree with our policies and practices, your choice is not to use our Service. By accessing or using this Service, you agree to this privacy policy.

2. Data Controller Information

Book A Barber is the data controller responsible for your personal data under the GDPR.

Company Name: Book A Barber
Email: hello@bookabarber.nl
Address: For correspondence, please contact us via email at hello@bookabarber.nl. As a digitally native company, we operate primarily online and will provide a physical address for legal service upon request and as required by law.

3. The Data We Collect and How We Collect It

We collect several types of information from and about users of our Service, specifically categorized by the type of user.

A. Information We Collect from Barbers (Our Business Clients)

Barbers are required to register for an account to use the software. We collect the following information directly from them:

Business Name
Personal Name (First and Last)
Business Address
City
Phone Number
Email Address
Account Login Credentials (Username/Password - we store a hashed version of your password)

B. Information We Collect from Customers of Barbers (End Users)

When a customer books an appointment through a barber's booking page powered by our software, we collect the following information to facilitate the booking:

Name
Email Address
Phone Number
Appointment Details (Date, Time, Service requested)

C. Technical Data and Usage Information

As you interact with our Service, we may automatically collect the following using cookies and other tracking technologies:

Usage Details: Details of your visits to our Websites or App, including traffic data, location data, logs, and other communication data.
Device Information: Information about your computer, mobile device, and internet connection, including your IP address, operating system, and browser type.

4. Legal Basis for Processing (GDPR)

Under the GDPR, we must have a legal basis to process your personal data. We rely on the following legal bases:

Performance of a Contract: Processing is necessary to provide our Service to you (for barbers) or to facilitate the booking you request (for customers).
Legitimate Interests: We may use your information for our legitimate interests, such as improving our Service, fraud prevention, and network security, provided those interests are not overridden by your rights.
Consent: Where required by law (e.g., for certain cookies or marketing communications), we will ask for your consent. You have the right to withdraw consent at any time.
Legal Obligation: To comply with legal requirements.

5. How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information, for the following purposes:

To Provide the Service: To register barbers for an account, manage their business profile, and allow them to manage their appointments.
To Facilitate Bookings: To provide the end-to-end booking service. We use the customer's name, phone, and email to confirm appointments with the barber and to send reminders to the customer.
To Communicate with You: For Barbers: To send you administrative emails regarding your account, billing, updates to our terms, or new features. For Customers: To send appointment confirmations, reminders, and cancellation notices on behalf of the barber.
To Improve Our Service: To understand how users interact with our platform so we can improve the user experience, fix bugs, and develop new features.
For Security: To protect our company and our users by detecting and preventing fraud, spam, or abuse.

6. International Data Transfers

As we expand into Spain and may use third-party service providers (e.g., cloud hosting) located outside the European Economic Area (EEA), we ensure that any transfer of your personal data outside the EEA is subject to appropriate safeguards, such as the European Commission's Standard Contractual Clauses, to protect your data.

7. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy in the following circumstances:

To the Barber (for Customer Data): If you are a customer booking an appointment, the information you provide (Name, Email, Phone Number) is shared directly with the barber you are booking with. This is the core function of the Service. How the barber uses that information beyond the booking is governed by their own privacy policy.
To Service Providers: We may contract with third-party companies to assist us in operating our business and the Service (e.g., cloud hosting providers like AWS or Digital Ocean, email delivery services, payment processors). These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
For Legal Purposes: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information becomes subject to a different privacy policy.

8. Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers behind firewalls.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Service. Any transmission of personal information is at your own risk.

9. Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. If a barber closes their account, we will delete their personally identifiable information within a reasonable timeframe, subject to our need to retain certain information for legal record-keeping, billing, or fraud prevention.

Customer booking data (name, email, phone) is retained as long as the barber's account is active, as it is necessary for the barber to view their booking history. Once the data is no longer needed for the barber's operations, we may anonymize or delete it.

10. Your Rights Under GDPR

If you are located in the European Union (Netherlands or Spain), you have the following rights regarding your personal data:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request that we correct inaccurate or incomplete data.
Right to Erasure (Right to be Forgotten): You can request that we delete your personal data, subject to certain legal exceptions.
Right to Restrict Processing: You can request that we suspend the processing of your personal data.
Right to Data Portability: You can request that we provide your personal data to you in a structured, commonly used, machine-readable format.
Right to Object: You can object to our processing of your personal data based on legitimate interests.
Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at hello@bookabarber.nl. You also have the right to lodge a complaint with a supervisory authority, such as the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or the Spanish Data Protection Agency (Agencia Española de Protección de Datos).

11. Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the Website home page. If we make material changes to how we treat our users' personal information, we will notify you by email to the primary email address specified in your account or through a notice on the Website. The date the privacy policy was last revised is identified at the top of the page.

12. Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

Book A Barber
Email: hello@bookabarber.nl
Address: For correspondence, please contact us via email. As a digitally native company, we operate primarily online and will provide a physical address for legal service upon request and as required by law.